Who we are
The Taxpayer Rights Advocate Office helps taxpayers who cannot resolve problems through normal channels. We aim to protect your rights and ensure your tax problems are handled promptly and fairly.
When to contact the Taxpayer Rights Advocate Office
If you have followed Virginia Tax's regular operational processes to resolve your complaint or issue, but still need assistance, or have concerns that your rights as a taxpayer were not protected during a collections or audit process, please reach out to the Taxpayer Rights Advocate.
We will give priority in the following cases:
- You will suffer a significant hardship due to a tax determination, collection, or enforcement process.
- You will lose or be unable to maintain your house, purchase groceries, pay your utilities, or maintain your transportation to work.
- You will suffer adverse impacts such as significant loss of income, damage to your credit report, or damage that cannot be restored to its previous status.
- Virginia Tax was supposed to respond to you or resolve your request by a specific date, but you have yet to hear from them.
- A Virginia Tax system or procedure failed to operate as intended or could not resolve your problem or dispute.
How to Contact Us
Complete this form [link] and email it to us at: TaxpayerAdvocate@tax.virginia.gov
You can also mail or fax it to us, but emailing is the fastest option.
Taxpayer Rights Advocate
Virginia Department of Taxation
PO Box 546
Richmond, Virginia 23218-0546
FAX: 804.774.3100