If your return is missing information or some of that information is incorrect, the Fillable Forms program will reject your return. The program will email the error messages showing why your return was rejected to you. This chart lays out the steps to take to correct the errors.  If you need additional assistance with the error message, please contact us.

Error Message Error Solution
Error: The element 'RefundDirectDeposit' in namespace 'http://www.irs.gov/efile' has invalid child element 'NotIATTransaction' in namespace 'http://www.irs.gov/efile'. Listof possible elements expected: 'Amount, Checking, Savings' in namespace 'http://www.irs.gov/efile'.

Step 1 Tab – Mark Checking or Savings oval on Form 760, Page 2.

You claimed a Refund and provided the bank routing/account numbers, but you did not mark the Checking or Savings oval.
Error: The element 'SpouseTaxAdjustment' in namespace 'http://www.irs.gov/efile' has incomplete content. List of possible elements expected: 'SecdVAGI' in namespace 'http://www.irs.gov/efile'.

Error: The element 'SpouseTaxAdjustment' in namespace 'http://www.irs.gov/efile' has invalid child element 'SecdVAGI' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'SecdTaxAdjustment' in namespace 'http://www.irs.gov/efile'.

Error: ‘SecdTaxAdjustment' element is invalid - The value '($$$)' is invalid according to its datatype 'http://www.irs.gov/efile:VASecdTaxAdjustNNType' - The MaxInclusive constraint failed. The element 'SpouseTaxAdjustment' in namespace 'http://www.irs.gov/efile' has incomplete content. List of possible elements expected: 'SecdVAGI' in namespace 'http://www.irs.gov/efile'.
 		 Step 1 Tab – Properly claim Spouse Tax Adjustment (STA) on Line 18
  • Enter the Spouse’s VAGI into the field / box next to Line 18.
  • Enter the amount of the Spouse Tax Adjustment in Line 18.

Both fields must be complete in order to claim the Spouse Tax Adjustment.

The amount for the adjustment may not exceed $259. See the Virginia Tax instructions for full details.
Error: The 'http://www.irs.gov/efile:SecdExempt' element is invalid - The value '3' is invalid according to its datatype 'http://www.irs.gov/efile: VAExemption1NumType' - The Enumeration constraint failed. Step 1 Tab – Properly claim exemptions.
  • Enter "1" in the field to claim the exemption. Only a value of "1" is allowed in each field, (unless entering number of dependents).
  • If you are not claiming an exemption, leave the field blank.
Error: The element 'Secondary' in namespace 'http://www.irs.gov/efile' has incomplete content. List of possible elements expected: 'TaxpayerSSN' in namespace 'http://www.irs.gov/efile'. Step 1 Tab – Provide Spouse's Social Security Number (SSN).
The total Virginia State Income tax withholdings on Form 760CG Line 20A and/or Line 20B must be equal to the sum of Virginia State Withholdings on Form W-2, Form W-2G, Form 1099-R, Form 1099-G, Form 1099-MISC, Form 1099-INT, Form 1099-DIV, Form 1099-B, Form 1099-OID, Form 1099-K, and Schedule VK-1. Step 1 Tab – Review calculations and update withholding forms.
  • Make sure VA is selected as the state (when applicable) on your withholding forms.
  • Correct manual calculations for VA amounts entered on Line 20A and/or Line 20B.
Earned Income Credit claimed on Federal Return on Form 760CG must be greater than zero when Federal Earned Income Credit on Schedule ADJ/CG Part 2 is greater than zero. Step 1 Tab – Properly claim the credit (EIC).
Mark the “Earned Income Credit on federal return” checkbox on Form 760, Page 1.
Enter the applicable amount in the EIC field below the checkbox.
Error: The element 'PrimDrvrLcnsOrStateIssdIdGrp' in namespace 'http://www.irs.gov/efile' has invalid child element 'DrvrLcnsStCd' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'NoDrvrLcnsOrStateIssdId, DrvrLcnsNum, StateIssdIdNum' in namespace 'http://www.irs.gov/efile'.

Error: The element 'SpsDrvrLcnsOrStateIssdIdGrp' in namespace 'http://www.irs.gov/efile' has invalid child element 'StateIssdIdStCd' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'NoDrvrLcnsOrStateIssdId, DrvrLcnsNum, StateIssdIdNum' in namespace 'http://www.irs.gov/efile'

Step 1 Tab and Step 2 Tab – Update ID details. Partially completed / blank fields reject the return.

If you provide your ID details, complete ALL fields listed in the sections below.

Step 1 Tab

  • VA Driver's License Information – You/Spouse
  • Issue Date – You/Spouse

Step 2 Tab, Section 4

  • Type of ID – You/Spouse
  • ID State – You/Spouse
  • ID Expiration Date – You/Spouse
  • Non-expiring checkbox – You / Spouse

If you don’t have an ID or choose not to provide the details, leave all of the above fields blank on your return.
The Sales and Use Tax Amount on Line 35 must be blank or zero when the No Sales and Use Tax Due Indicator is marked.

The Sales and Use Tax Amount on Line 35 must be greater than zero when the No Sales and Use Tax Due Indicator is not marked.		 Step 1 Tab – Do not mark the Sales/Use Tax checkbox and enter an amount (greater than $0) at the same time.
  • If you have $0 to report, mark the checkbox and leave Line 35 blank.
  • If you report $1 or more, enter the amount in Line 35 and leave the checkbox blank.
Error: The element 'RefundDirectDeposit' in namespace 'http://www.irs.gov/efile' has invalid child element 'BankAccountNumber' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'TelephoneNumber, RoutingTransitNumber' in namespace 'http://www.irs.gov/efile'.

Step 1 Tab – Provide the Routing Transit Number of your bank.

You claimed a Refund and you need to provide the bank routing transit number for the direct deposit on Form 760, page 2.
Error: The element 'StatePayment' in namespace 'http://www.irs.gov/efile' has invalid child element 'PaymentAmount' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'Checking, Savings' in namespace 'http://www.irs.gov/efile'.

Step 1 Tab – Mark Checking or Savings oval on Step 1 Tab.

You claimed a Tax Due and provided the bank routing/account numbers, but you did not mark the Checking or Savings oval.
Error: The 'http://www.irs.gov/efile: RoutingTransitNumber' element is invalid - The value '00XXXXXXX' is invalid according to its datatype 'http://www.irs.gov/efile: RoutingTransitNumberType' - The Pattern constraint failed. Step 1 Tab (Refund) or Step 2 Tab (Tax Due) – Verify the Routing Transit Number was entered.
  • The routing transit number must have 9 digits.
  • The 1st two digits must begin with one of the following sequence of numbers: 01 | 02 | 03 | 04 |05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 | 21 | 22 | 23 |24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32.

Add/View Forms – Update your 760-ADJ for $0 amounts.

  1. Click Add/View Forms.
  2. Select Form 760-ADJ and make the related change.
Error Message Error Solution
Error: The element 'OtherSubtn' in namespace 'http://www.irs.gov/efile' has invalid child element 'Amount' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'Code' in namespace 'http://www.irs.gov/efile'. If you claim an amount (other than $0), select an allowed Subtraction Code from the drop down list.
  • If you have nothing to claim, do not enter $0.
  • If you enter $0 but no codes, go to each field and delete the $0 amount.
Error: The element 'OtherAddtn' in namespace 'http://www.irs.gov/efile' has invalid child element 'Amount' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'Code' in namespace 'http://www.irs.gov/efile'. If you claim an amount (other than $0), select an allowed Addition Code from the drop down list.
  • If you have nothing to claim, do not enter $0.
  • If you enter $0 but no codes, go to each field and delete the $0 amount.
Error: The element 'Deduction' in namespace 'http://www.irs.gov/efile' has invalid child element 'Amount' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'Code' in namespace 'http://www.irs.gov/efile'. If you claim an amount (other than $0), select an allowed Deduction Code from the drop down list.
  • If you have nothing to claim, do not enter $0.
  • If you enter $0 but no codes, go to each field and delete the $0 amount.

Add/View Forms – Update your W-2 for missing information.

  1. Click Add/View Forms.
  2. Select Form W-2 and make the related change
Error Message Error Solution
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'EmployerEIN' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'CorrectedW2Ind, EmployeeSSN' in namespace 'http://www.irs.gov/efile'. Provide the Employee SSN in Box A.
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'EmployerNameControlTxt' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'EmployerEIN' in namespace 'http://www.irs.gov/efile'. Identification Number (EIN) in Box B of the W-2.

Add/View Forms – Update your W-2.

  1. Click Add/View Forms.
  2. Select Form W-2 or W-2G and make the related change.
Error Message Error Solution
Error: The element 'EmployerUSAddress' in namespace 'http://www.irs.gov/efile' has invalid child element 'CityNm' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'AddressLine1Txt' in namespace 'http://www.irs.gov/efile'. Provide the Street Address in Box C.
Error: The element 'EmployerUSAddress' in namespace 'http://www.irs.gov/efile' has invalid child element 'StateAbbreviationCd' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'AddressLine2Txt, CityNm' in namespace 'http://www.irs.gov/efile'. Provide the Street Address in Box C.
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'WagesAmt' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'ControlNum, EmployeeNm' in namespace 'http://www.irs.gov/efile'. Provide the Employee Name in Box E.
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'WagesAmt' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'EmployeeUSAddress, EmployeeForeignAddress' in namespace 'http://www.irs.gov/efile'. Provide the Employee Address in Box F.
Error: The element 'EmployeeUSAddress' in namespace 'http://www.irs.gov/efile' has invalid child element 'StateAbbreviationCd' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'AddressLine2Txt, CityNm' in namespace 'http://www.irs.gov/efile'. Provide the Employee Address in Box F.
Error: The element 'RecipientUSAddress' in namespace 'http://www.irs.gov/efile' has incomplete content. List of possible elements expected: 'ZIPCd' in namespace 'http://www.irs.gov/efile'.

Form W-2G

Provide the Zip Code in the Winner's Information section

Add/View Forms – Update your 1099-R.

  1. Click Add/View Forms.
  2. Select Form 1099-R and make the related change.
Error Message Error Solution
Error: The element 'IRS1099R' in namespace 'http://www.irs.gov/efile' has invalid child element 'PayerEIN' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'CorrectedInd, PayerNameControlTxt' in namespace 'http://www.irs.gov/efile'. Provide the Payer Name and Payer Address.
Error: The element 'IRS1099R' in namespace 'http://www.irs.gov/efile' has invalid child element 'PayerUSAddress' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'CorrectedInd, PayerNameControlTxt' in namespace 'http://www.irs.gov/efile'. Provide the Payer Name.